I just wanted to share something with y'all.
About 6-7 weeks ago, I decided I was going to do some "serious" shooting with my RRL 28 ga. Over the course of maybe 2 weeks, I shot about 400 rounds on the skeet field. At the end, I noticed there was a crack in the stock! It started at the lower right hand corner of the top tang (where the safety is), and travelled about half way towards the trigger. I called Ruger, they said send it in, if it's "under warranty" they'd fix it for free, if not, I'd have to pay for it.
So, off it goes. I wait about two weeks, no word, so I give them a call. They looked it up and said yeah, we received it, the stock is cracked, it's under warranty, we'll fix it. About two weeks later, it comes back with a new stock installed, and they returned the old one, too. All it cost me was to ship it out.
My only complaint: The new stock seems to be quite a bit "more plain" than the original was.
Even on that, I have to admit that it's not too bad looking, and it should be stronger, as the grain flows correctly. Other than that, it couldn't have gone any better. It took less than a month total, including shipping both directions to get my gun back.