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Bigsam302
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Post subject: What happened to King Armory? Posted: Thu Oct 15, 2009 8:17 am |
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| Field Grade |
Joined: Sun Aug 23, 2009 4:05 pm Posts: 52
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I've been debating on sending another barrel to them to have some work done. But I can't get them to return calls or emails. I've even asked if they would sell me a muzzle brake (KA-1212) and I would have it installed by a local gunsmith - still nothing. Then, while I was searching for some more information, I came across this topic on another forum: http://www.ar15.com/forums/topic.html?b=1&f=5&t=932138Now, I'm a leaning a little towards not doing business with them. It sucks because I really like the job they did on my 500. Customer service is a big deal for me!
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AndyJ
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 9:08 am |
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Joined: Fri Nov 28, 2008 10:27 pm Posts: 76
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I have my own horror story re: "King Joey". I have debated posting all the sordid details here but have decided against since I am a fairly new member here and he seems to have a decent rep on SGW.
What is the point? His abysmal customer service and complete meltdown of polite communication skills will out him on the forums soon enough.
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FMD
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 9:42 am |
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| Crown Grade |
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Joined: Tue Oct 16, 2007 5:08 am Posts: 3166 Location: Right Behind You
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Hmmmm.
_________________ Somedays in more ways, I need the distractions
Either you are a weapon and your gun is a tool, or your gun is a weapon and you are the tool. - Tactical Response Embrace your wear marks. - 870Pilot
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870_24_7
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 10:56 am |
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| Tournament Grade |
Joined: Wed Jan 23, 2008 2:45 pm Posts: 109 Location: Maine
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This is very surprising to me. Joey has always responded quickly to my messages to him. I've talked to him on the phone before and he has taken plenty of time to answer my questions in detail. He has always been professional and polite with me. I'm not saying that others haven't had a different experience with Joey. But the Joey that I had contact with is nothing like the Joey described by the guys from AR15.com. This is very, very weird.
_________________ We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm. - George Orwell. If an injury has to be done to a man it should be so severe that his vengeance need not be feared. - Niccolo Machiavelli
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FMD
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 11:34 am |
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| Crown Grade |
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Joined: Tue Oct 16, 2007 5:08 am Posts: 3166 Location: Right Behind You
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870_24_7 wrote: ... the Joey that I had contact with is nothing like the Joey described by some of the guys from AR15.com... No clue what's going on at KA right now (last I heard they were closing up their retail storefront and going back to internet/mail order stuff). That said, Joey had a legitimate beef with Arfcom that I don't think was handled well.
_________________ Somedays in more ways, I need the distractions
Either you are a weapon and your gun is a tool, or your gun is a weapon and you are the tool. - Tactical Response Embrace your wear marks. - 870Pilot
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Austin12Gauge
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 4:14 pm |
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| Diamond Grade |
Joined: Mon Jul 09, 2007 5:18 pm Posts: 1718 Location: The Republic of Texas
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AndyJ wrote: I have my own horror story re: "King Joey". I have debated posting all the sordid details here but have decided against since I am a fairly new member here and he seems to have a decent rep on SGW.
What is the point? His abysmal customer service and complete meltdown of polite communication skills will out him on the forums soon enough. Seems like you pretty much got it all out there anyway! 
_________________ The Republic of Texas was a sovereign state in North America between the United States and Mexico that existed from 1836 to 1845.
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AndyJ
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Post subject: Re: What happened to King Armory? Posted: Thu Oct 15, 2009 6:23 pm |
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| Field Grade |
Joined: Fri Nov 28, 2008 10:27 pm Posts: 76
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Austin12Gauge wrote: AndyJ wrote: I have my own horror story re: "King Joey". I have debated posting all the sordid details here but have decided against since I am a fairly new member here and he seems to have a decent rep on SGW.
What is the point? His abysmal customer service and complete meltdown of polite communication skills will out him on the forums soon enough. Seems like you pretty much got it all out there anyway!  Not even close, not even remotely close to "getting it out there"....
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Bullockracing
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Post subject: Re: What happened to King Armory? Posted: Mon Oct 19, 2009 12:36 pm |
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| Presentation Grade |
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Joined: Tue Aug 05, 2008 1:59 pm Posts: 619
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I had a great buying experience with them fairly recently (post-retail closing era). I just called, and they shipped the part. Easy enough for me to give them a gold star, but I've only bought one thing. I would try PM-ing him on here before openly bashing him. You know, the "catch more flies with honey" kind of thing... Just my thoughts...
_________________ "Everyone thinks, when he takes up his pen, that whatever comes into his head is worth saying and printing, and quite as incontrovertible as that twice two make four." - Clausewitz
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oregonshooter
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Post subject: Re: What happened to King Armory? Posted: Wed Nov 04, 2009 7:20 pm |
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| Presentation Grade |
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Joined: Tue Sep 11, 2007 10:36 pm Posts: 973
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All I know is my Form1 FINALLY GETS HERE and after sending it via email to Joey, posting a PM here to him a week ago, I have not heard back. So I go to get their phone number off the website and find it is broken, then I find a cached page of the crap that the OP's link is talking about and read about a "melt down" so I figured I'd get the skinny here and found this post. QUESTION: Where the hell is my Remy 870 barrel now that it is 5 months later since I sent it in and the Form1 is done and I'm not getting feedback from Joey? 
_________________ -Jim @ cerakoter.com - Tough / Affordable / Gun Coating Do nothing which is of no use. - Miyamoto Musashi
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Mohave-Tec
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Post subject: Re: What happened to King Armory? Posted: Wed Nov 04, 2009 8:27 pm |
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| Diamond Grade |
Joined: Sun Jul 05, 2009 8:41 pm Posts: 1435 Location: Las Vegas
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I copied this off a quote from the AR site.
>"ATTENTION: WE ARE EXTREMELY BUSY RIGHT NOW AND ARE BEING PLAGUED WITH MANY IMPATIENT CUSTOMERS WHO ARE WANTING DAILY UPDATES ON THEIR ORDER OR SHOP JOB AND ARE CALLING OR EMAILING REPEATEDLY. THIS ONLY MAKES US EVEN MORE SHORTHANDED AS WE HAVE TO SPEND A LOT OF TIME ANSWERING NUMEROUS PHONE CALLS AND EMAILS. WE ARE WORKING 14-16 HR DAYS TRYING TO GET THINGS DONE, CALLING/NAGGING/EMAILING ISN'T GOING TO EXPEDITE ANYTHING.
-WE ARE A BUSINESS, WE GENERATE PROFIT BY GETTING PRODUCT OUT THE DOOR. GENERATING REVENUE AND KEEPING THE DOORS OPEN IS PLENTY OF MOTIVATION. YOUR INPUT OR BUSINESS THEORY IS PROBABLY NOT GOING TO HELP.
-IF YOU CALL AND SCREAM THAT YOU THINK YOUR BARREL/BOLT/WHATEVER SHOULD BE DONE ALREADY AND THAT WE MUST HAVE STOLEN/SOLD/DESTROYED YOUR PART, YOU WILL SEE A $25 FEE ON YOUR INVOICE FOR 'IDIOT TAX' SINCE WE HAD TO HAVE PEOPLE TRACK DOWN YOUR PART AND GET AN UNNECESSARY STATUS UPDATE.
-IF WE TELL YOU THAT A JOB WILL TAKE AT LEAST 2-3 WEEKS TO COMPLETE AND YOU START CALLING TWO DAYS AFTER YOU SEND THE BARREL IN TO SEE IF ITS DONE YET, YOU WILL SEE A $50 FEE ON YOUR INVOICE FOR 'IDIOT TAX' SINCE YOUR INABILITY TO UNDERSTAND SIMPLE CONCEPTS REQUIRES US TO GET UNNECESSARY STATUS UPDATES.
-IF YOUR SHOP JOB IS TAKING 1-2 WEEKS LONGER THAN ORIGINALLY EXPECTED AND WE RECEIVE A LETTER FROM YOUR LAWYER OR THE BETTER BUSINESS BUREAU, YOU WILL SEE A $75 FEE ON YOUR INVOICE FOR 'IDIOT TAX' SINCE YOUR IMPATIENCE IS MAKING A SITUATION UNNECESSARILY MORE DIFFICULT AND EATING UP EVEN MORE OF OUR TIME AND MONEY.
-IF YOU ARE WAITING FOR A REFUND/EXCHANGE/CREDIT OR PAPERWORK, WE PROCESS PAPERWORK AS FAST AS WE CAN. UNFORTUNATELY IT IS OFTEN THE LOWEST PRIORITY RIGHT NOW WITH THE VOLUME OF SHOP JOBS RIGHT NOW. WE APOLOGIZE FOR THE DELAY, WE ARE WORKING AS FAST AS WE CAN."
I don't care much about kicking up dust but there are some folks here that I think would be pretty good people should we meet face to face and I'd hate to see you guys take a hit from a business that seems to have gone south. Anyway, and presumably this was copied from their web site on the 24th of October but the web site no longer exist. Frankly, the language sounds much more like a guy who is frightened out of his wits rather than a guy who is angry. Reading between the lines, something much deeper is going on here than "busy."
_________________ I cannot be more free than while roaming the Great Mohave Desert.
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monoskier
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Post subject: Re: What happened to King Armory? Posted: Thu Nov 05, 2009 9:19 pm |
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| Tournament Grade |
Joined: Thu Aug 24, 2006 7:46 pm Posts: 125
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I just got a call from him saying my SBS M4 barrel is getting re-finished and sent soon. It's taken him much longer then originally quoted, but I was in no rush. I'd rather it done right. When I have been able to correspond with him over the phone and through email (usually responded within a day or two) he has been awesome and took the time to answer my questions, but I never pestered him with "is it done yet?" stuff. He's insanely busy, opening a new shop and transferring orders to the new facility from what I understand. Just be patient, nothing in the firearm business moves fast. Try ordering a precision rifle, a McMillan stock or a custom 1911 from a top tier smith, now that's a wait. I'll post how it looks when I get it, but based on all the work I've seen of his in the past I think it's going to be top notch. His prices are also very reasonable.
_________________ Is there a way to tell if a company is zombie owned? -CZMark
I think that when you call customer service and the entity on the other end utters, "Gaawraaahhhggrrrooowwwwlllll" it's safe to say that there's a zombie influence about. -870Pilot
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oregonshooter
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Post subject: Re: What happened to King Armory? Posted: Thu Nov 05, 2009 9:36 pm |
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| Presentation Grade |
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Joined: Tue Sep 11, 2007 10:36 pm Posts: 973
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Everyone is patient.
He needs to post what is going on so people don't fear he is doing a Todd Bailey on them. A simple "I'm behind, won't be answering emails, or phone messages until I'm caught up" on his dead website would do the trick.
WTF, over?
_________________ -Jim @ cerakoter.com - Tough / Affordable / Gun Coating Do nothing which is of no use. - Miyamoto Musashi
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oregonshooter
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Post subject: Re: What happened to King Armory? Posted: Sun Nov 08, 2009 12:56 am |
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| Presentation Grade |
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Joined: Tue Sep 11, 2007 10:36 pm Posts: 973
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Here is Joey's "one post" that I'm putting up for him after talking for 20 minutes with the guy on the phone tonight.
- idiot employee did stupid stuff - playing catchup on orders, working 14+ hours a day - website crashed, computer got virus - website being redone - Joey should be able to post in the forums in week or two - local number works even though the normal one is full of messages
I'll leave the rest up to him... pass it on.
_________________ -Jim @ cerakoter.com - Tough / Affordable / Gun Coating Do nothing which is of no use. - Miyamoto Musashi
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kingjoey
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Post subject: Re: What happened to King Armory? Posted: Sun Nov 08, 2009 1:36 am |
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| Diamond Grade |
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Joined: Mon May 28, 2007 1:54 am Posts: 1002 Location: Arizona
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Hey all, I'll be back here shortly. Long chain of sordid events but we are alive and well. Between random events, a bad employee, the economy, and the retail store fiasco, it all smacks of something out of a B-ticket horror movie. We fired a guy and one guy has been out on an escapee hunt, so I got to close the retail shop and clean up the mess by myself. I've been working 15-18hrs/day for the last 6 weeks and am trying to get everything done. I am also handling our website overhaul so we should have online parts ordering in the next couple days which will free up a lot of time. Look forward to being able to burn time on forums again shortly, this is the first time I've had time to log in since September  PS: Word of advice to employers, if someone seems like a turd but comes with good references and honorable combat experience........they're probably still a turd 
_________________ King Armory Mfg LLC-Innovation, Precision, Durability
480-544-5155 8am-6pm MST M-F
KingArmory.com
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cj5mrt
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Post subject: Re: What happened to King Armory? Posted: Sun Nov 08, 2009 11:13 am |
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| Tournament Grade |
Joined: Mon Feb 06, 2006 1:37 pm Posts: 124 Location: Central FL
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I think that guy used to work for me too. If not, musta been his brother.
Mike
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SEPUL
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Post subject: Re: What happened to King Armory? Posted: Mon Jan 11, 2010 1:25 am |
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| Utility Grade |
Joined: Mon Jan 11, 2010 1:07 am Posts: 4
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all i have to say is first i am new on this board as far as king armory . i sent them a benelli m3 barrel back in 5/2/09 iwas told in june the barrel was done and would ship same week on one other call i was told it was misplaced and the paper woork was found in someones office and they would get it out same week . well we are now in jan 2010 and i still do not have my m3 barrel .
i called 20 times left messages i sent many e-mail's no reply to any none WTF how do you take parts almost a year ago tell me 2 times it is shipping this week then never reply to any e-mail or phone calls
what do i do with this ? all i wanted was a update i dont think that is to much to ask it has been 9 months can any one help with this
thanks SEPUL
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SEPUL
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Post subject: Re: What happened to King Armory? Posted: Thu Jan 14, 2010 12:05 am |
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Joined: Mon Jan 11, 2010 1:07 am Posts: 4
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can anyone tell me what is going on with king armory ? thanks
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oregonshooter
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Post subject: Re: What happened to King Armory? Posted: Thu Jan 14, 2010 12:46 am |
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Joined: Tue Sep 11, 2007 10:36 pm Posts: 973
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Did you get my PM? Top of page "new messages"
_________________ -Jim @ cerakoter.com - Tough / Affordable / Gun Coating Do nothing which is of no use. - Miyamoto Musashi
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SEPUL
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Post subject: Re: What happened to King Armory? Posted: Thu Jan 14, 2010 2:29 am |
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| Utility Grade |
Joined: Mon Jan 11, 2010 1:07 am Posts: 4
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oregonshooter wrote: Did you get my PM? Top of page "new messages" no message
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oregonshooter
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Post subject: Re: What happened to King Armory? Posted: Mon Feb 01, 2010 10:04 pm |
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| Presentation Grade |
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Joined: Tue Sep 11, 2007 10:36 pm Posts: 973
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ANYONE HEARD FROM KINGS? http://www.oregonshooter.com/index.php/articles/view/kings_armory_fiassco_caveat_emptor/I've decided to document the whole crappy situation on my website. At this point I don't expect to get anything back from them and will be pursing legal means in the near future. Joey, since you are not responding to anyone... if you read this, you have 2 weeks to have my sh*t back to me before a lawyer friend of mine starts the process. I will be making it my personal mission to let everyone know about how you have mistreated your customers. I guess ToddB has some competition now.
_________________ -Jim @ cerakoter.com - Tough / Affordable / Gun Coating Do nothing which is of no use. - Miyamoto Musashi
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