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 Post subject: Experience with the Browning Dura-Touch Settlement?
PostPosted: Tue Oct 06, 2020 8:27 pm 
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So, Browning provided a shipping label for sending my Maxus in for stock replacement under the Dura-Touch settlement. I shipped it last week and have heard nothing from Browning regarding whether they have received the shotgun. Should that be considered normal? I would think that communication with the customer would be a higher priority.



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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Wed Oct 07, 2020 3:39 am 
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Agree that Browning should make communication a priority but best practice when anyone sends you a return shipping label would be to copy the details off the label, you can then track it yourself online. If you didn't do that I'd give them a call, best of luck.


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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Wed Oct 07, 2020 4:36 am 
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toptechX6 wrote:
Agree that Browning should make communication a priority but best practice when anyone sends you a return shipping label would be to copy the details off the label, you can then track it yourself online. If you didn't do that I'd give them a call, best of luck.

I have the tracking info. I just wondered if the lack of communication is normal for them.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Wed Oct 07, 2020 6:05 am 
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Normal I would say. Expect them to return it in a couple of months

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Wed Oct 07, 2020 9:13 am 
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casonet wrote:
Normal I would say. Expect them to return it in a couple of months


They are claiming a 4 week turn around. I am not confident they will live up to it.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Thu Oct 08, 2020 7:20 pm 
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Last spring I sent two Maxus shotguns back for repair. A few days later I received an email confirming receipt and providing a service number and password for checking the repair status on their website. I could see the progress of the work by checking periodically, and received a notice when it was ready to ship back. I was impressed with their system.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Thu Oct 08, 2020 7:23 pm 
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If you have the tracking info, did they get it yet? Shipping times are longer between Covid and the HUGE increase in package volumes.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Thu Oct 08, 2020 10:39 pm 
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I had a Maxus, and Winchester SX3 Grey shadow they repaired, I got a call from Browning about the SX3. The grey Shadow stock was no longer made, and they gave a couple options for replacement, I chose the same that I had on my Maxus Carbon Fibre, sent them both July 30th, and got them back August 10th. Very satisfied with Browning this time.


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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Fri Oct 09, 2020 5:58 am 
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oneounceload wrote:
If you have the tracking info, did they get it yet? Shipping times are longer between Covid and the HUGE increase in package volumes.


They received it on the 5th. Unlike others who have posted here, I have heard nothing from them. No confirmation of receipt, no information at all via email or phone. I suppose they communicate with some customers and do not with others.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Fri Oct 09, 2020 7:58 am 
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I do not think they send confirmation and work schedule until they unpack it.
I called and got this info when one of my guns went to them for work.


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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Fri Oct 09, 2020 9:20 am 
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railroad wrote:
I do not think they send confirmation and work schedule until they unpack it.
I called and got this info when one of my guns went to them for work.


That's likely the issue then. Thanks.

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 Post subject: Re: Experience with the Browning Dura-Touch Settlement?
PostPosted: Mon Oct 12, 2020 1:57 pm 
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So I called today to ask about my shotgun. Turns out that rather than communicating with me through the email address that I contacted them through and that I gave for them to send the shipping label through, they had somehow found an email address that I haven't used in about ten years and were sending notifications to it. They are correcting it in their system and I should get updates now. Customer service rep was very cordial and helpful.



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