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jallen21750

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Discussion starter · #1 ·
I purchased a brand new Browning 725 Sporting in September. At my second sporting clays shoot, the trigger fell off. It wasn't a huge deal, just embarrassing. I assume it wasn't tightened at the factory, as it is interchangeable.

The more serious problem (and even more embarrassing) happened at a sporting clays shoot last Saturday. About half way through the first course, the stock literally fell off of the receiver while I was shooting. There was no prior indication that the stock was loose. Again, I assume the the stock wasn't properly tightened at the factory. Luckily, the shoot was at a well known Firearms/ammo retailer and they more than willingly volunteered to fix the problem immediately at no charge so that I could continue shooting.

I wanted to send an email to Browning expressing my concern and disappointment, however I have been unable to find an email address on their website. I own several Browning shotguns and rifles and have had relatively good luck with their products, with the exceptions being a Browning Silver that constantly hangs up, even after sending it back to Browning for service, and now with the 725.

If anyone has a working email address for Browning Customer Service, please send it my way.
 
Your first step will be to take it to a Browning authorized service/warranty center so that they can check out the issues--as an agent of BAC. Then they will ship it to Browning in Arnold MO. Here is the return-process link.

http://www.browning.com/customerservice ... x.asp?bg=x

Then you wait. The Houston Service Center quoted ~2 weeks reality is closer to 2 months minimum and expect several months.
 
Discussion starter · #4 ·
Thanks....I'm lucky that I didnt have to go through that nightmare and that Abel Ammo was so wonderful to quickly fix it for me. They take customer service to a new level. Because of them, I didn't miss a beat....just plenty of targets! :)
 
The stock on my 725 (bought new last spring) started to loosen up after about 600 shells through it. I noticed just a slight movement and tightened it up (6mm allen IIRC). I was told later that I should put some Loctite Blue on the threads and I'll never have the problem again, which I did. Other than that, no problems at all with thousands of shells through it now
 
I have always shot auto loaders for duck hunting but recently my son got me hooked on dove hunting so I ordered me a new 725 field model as a Christmas present to myself. It came in the day after Christmas and when I opened the box the forearm would not snap into place. I called that 800 number and the Browning technician told me several things to try, none of which worked so he told me to send it to them and not to send it back to my supplier. This I did much to my chagrin. Browning received the brand spanking new gun on Dec 31 and I still don't have it back. Seeing the above problems worries me about the reliability of the 725. Needless to say I am very discouraged. I called Browning back this morning and they said it was sent to the shipping department and I should receive it within the next 5-7 days. If you have an issue with a new 'out of the box' Browning I would suggest you send or take it back to your supplier for an exchange rather than to Browning. I will always feel I have a "brand new" REPAIRED gun. BTW the guys I talked with were really nice at trying to speed up my repair process but the fact remains, I still don't have my gun and wont for another 5-7 days.
 
I bought a new Browning 725 Sporting and shot 400 rounds through it and had the stock come loose from the receiver and the adjustable comb had also come loose. Lucky for me I had purchased the gun at Briley's in Houston. I took it back to Briley's and they tightened everything up while I waited. I then contacted Browning through their Customer Service Dept. to express my disappointment. I had explained to them what had happened and that the service quality was a bit lacking. I also suggested that they contact Briley's to follow up on the problem and to thank Briley's for making things right. I really like Browning guns but was very surprised and disappointed to have this happen with a Browning Citori. I had also looked for an email address and find it quite interesting that they conveniently DO NOT have one. One more thing I found interesting is that I bought a new A5 Hunter this year also and it came in a nice plastic break down carrying case and I paid $1450 for it. The 725 Sporting with Adj. Comb in the $3200 range and it came in a cardboard box packed in styrofoam...Go figure.. similar to the $580 Stoeger I also bought. Browning's attention to detail could use some improvement. Below in the number that i found from the website
Customer Service
One Browning Place
Morgan, UT 84050
800-333-3288
801-876-2711
 
I would like to update my previous post where I reported having problems with my Browning 725 Sporting w/ Adj. comb, as did a previous member. I purchased the gun on Feb.19 2014 and shot 400 rounds and the stock came loose from the receiver and the adjustable comb also was loose. Which I took back to Brileys where I had bought the gun and they tightened everything up. Since that point i had shot another 1500 rounds. making a total of 1900 rounds since Feb.19, 2014. And the stock has come loose from the receiver a second time now and was re-tightened on March 21, 2014 . I took the gun back to have it checked out and discovered nothing wrong with the gun. The adjustable comb is a POS I have tightened it no less that 6 times in the last 2 weeks. It lasts about 200 rounds then it is loose again. I think Browning is lost about how to deal with the stock problems and the adjustable comb problems, as I have personally talked to 5 people in the last 2 weeks that have had this same problem. It makes it very difficult to "Become One with the Gun" when it shakes apart in your hands. My round count as of March 31, 2014 is 2775 rounds. I'm somewhat concerned that this gun will not last a year.
 
There is no excuse for this, these are expensive items, they should not have these problems, and if you do Browning should replace them immediately. Sending a gun to Browning is like sending it to a black hole, you have to wait months. It's just not right. I'm also not crazy about the oil finish on some of their wood as of recent......very cheap in my opinion. I bought a Marlin for my son recently....they have a better finish than Browning......and that is on a cheap $300 gun!
 
The Browning adjustable combs have had a poor reputation for quite a while. I thought they might have improved it on the 725, but apparently not.

I believe that some of the aftermarket guys who install adjustable combs can put new hardware on it and make it work like it should. Naturally, this would be at your own expense since I'm sure that Browning wouldn't pay to have a non-factory alteration made to the gun. But, if you like the gun well otherwise, it might be worth $75 (estimated) to have this done.
 
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