I posted earlier about buying a Super Scroll. It was purchased as a right and gun, the original owner was left-handed and he changed to a left-hand stock when he bought it. The right-hand stock was never used. I bought the stock with the gun and put it on. I fired 50 light 1 oz loads out of it and the stock cracked. There is a small knot right in the wrist. I sent the stock to Krieghoff International. I was told they could not fix it, and that wood is not guaranteed. They did not offer me anything. They did not offer to sell me a new or used stock or help find one. They did not offer to bed a stock to the gun if I found one. They pretty much told me to get lost. I know have 7, K80 and K20 shotguns and have been shooting them and having them serviced for a very long time. My son has 3 more. To his credit the original owner has offered to pay for at least part of a replacement. I don't see it as his fault in any way and have not accepts any help as of yet. I am going to call Dupont and see what I can find. This is an older gun, but I think that stock would have broken on day one if it was used.
Very disappointed with Krieghoff
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PA-Shotgunner
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krieghoff K80 sporting, Zoli Z, 725 Maple,Beretta Multi target, BT99
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52 Posts
I don't know that warranties generally apply to the wood.
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1,141 Posts
I don't either. But, why didn't they offer to fix or replace it for a fee?
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27 Posts
anyway.....advice going forward, as stated here earlier, send it to a reputable stock maker, they can almost assuredly repair it. I don't have one here locally in S. Texas but I have sent Wenig a couple to repair over the years and they are still going strong. It's the least expensive route. Good luck.
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27 Posts
OBTW, I can't even see the repairs.
I have owned many Perazzi's and Krieghoff's of several different grades I have had numerous repairs done to stocks and foreends. Wood is just unpredictable. The original poster implied the stock in question had not been used for quite awhile. Just the change in humidity and lack of treatment could cause the stock to change enough to crack.
Buster
Buster
If anyone has ever bedded a rifle stock, surely they can identify the point loading surfaces where the action meets the wood on a shotgun. A dremel tool and bedding compound will generate a near perfect fit with equal distribution of force across a stronger epoxy surface. Mine are glass bedded. My friend experienced 3 broken or cracked stocks on his MX2000. I bedded his last stock ~5-6 years ago and no more issues. Someone may want to disagree, and that their right to disagree. If the referenced stock had been bedded this conversation probably would not be happening. Why chance ruining a nice stock when it could be saved with a little pre prep.
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2,210 Posts
I just double checked the stock, as KI sent it back. It is bedded already, and the gun's serial number is written in ink on the end of the stock. The stock failed because it was made with a small knot, right in the thin part of the wrist.
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329 Posts
For the money these guns cost they should go above and beyond with their customer service. Isn't that part of the reason for buying one? I own two. I just spent more on one, than I thought I would ever spend on a gun. I had to deal with KI some before and after the transaction. The worst experience buying a gun I have ever had. I then tried to get my previous gun serviced after getting my new gun and had to send 4 emails over a month before I could even get a response. I was shocked by the lack of care they gave. What do they care? They have my money.
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9,227 Posts
How do you KNOW the RH stock was actually the original fit to the gun at the factory? Also, are you certain you tightened it all the way when you swapped it out? You don't know if it's original to that gun and neither does Krieghoff since you bought used. You might not have tightened it properly, and either of these two factors can lead to premature splits. End of day, all of the above posts saying it probably can be repaired pretty easily and reasonably are correct -- epoxy, thin carbon-fiber rods and a gunsmith that knows what they're doing can work wonders.
For future reference competition shotgun shooters should ALL have their main stocks epoxy bedded and stock bolts properly tightened -- and this is especially recommended if your stock is fancy wood -- epoxy bedding creates a perfect mate to each individual receiver and goes a long, long way to prevent stock cracks.
For future reference competition shotgun shooters should ALL have their main stocks epoxy bedded and stock bolts properly tightened -- and this is especially recommended if your stock is fancy wood -- epoxy bedding creates a perfect mate to each individual receiver and goes a long, long way to prevent stock cracks.
Krieghoff Gold SuperScroll ProSporter, Dickinson Plantation HR 12g, CZ 612, Beretta A400 Xtreme Plus
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1,895 Posts
I run into situations like this all the time. Unfortunately. The OP knew exactly what he was doing when he posted here. Producing negative feedback toward a company that has no dog in the hunt. I haven’t quite figured out the why yet. I’ve dealt with Ottsville on a couple of occasions for regular maintenance and questions about serial numbers and such. Also on several occasions about parts. Every interaction was prompt and courteous.if it were me I would have called them first before shipping them a broken stock and asked what their policy was. And then inquired if I could pay them to fix it. Or if they had any comparable stock available for purchase. And if not if they could recommend someone who could repair it or who had wood available. Pretty simple dialogue. If the OP truly has no issue with Krieghoff then why bother to post at all? It is certainly not their problem. What would have been your course of action if they had offered to sell you a new stock at regular price? Would you say yes I’ll take it? Or would you try to work an angle and get some type of monetary relief because of your experience. Whatever your intention. This thread comes across to me as an attempt to tarnish their reputation or in some way degrade their company.
I honestly don't think that was OP's intent. He wasn't asking for anything but a good customer service experience. I've been biting my tongue a bit because I think it may have more to do with an individual at KI and not a true representation of how KI handles business.
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329 Posts
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2,210 Posts
This is EXACTLY what I am talking about when I ask if people know how to read. I contacted KI to ask them to repair the stock. I e-mailed them pictures and talked to them on the phone. I shipped the stock and they said that they were not able to repair it. I asked them for options, all of those questions, they offered NO HELP. I never asked for anything for free. I do not know why people here keep coming up with that. I not only did not ask for anything for free, but when the guy who sold it to me offered me $1,000 I declined it, in writing. I wrote that I am disappointed in KI for they wat they treated me, for not offering any help what-so-ever. I have been contacted by others who have also been treated rudely by the same person at KI. In addition, I did not tell anyone at the club I was shooting at, at my gun store or at my shooting facility. The comments above are clearly ignorant. If you want to criticize, read the post first and get at least a little bit of fact. I have already bought another, higher grade stock, it was just about $2,500. I have had annual updated done to 8 or 10 different guns a few of them more than once. I am a regular customer at KI, which is why I was shocked at the attitude I was greeted with. Please, if you are going to go out of your way to argue, either find some facts or move on.
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2,210 Posts
PM me, I have another person with the same problem with the same person.I wonder if it was the same individual I dealt with?!!
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2,210 Posts
Does he do annual updates?
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25,719 Posts
Yes, he did several for my friend that has a couple of Krieghoffs.
My friend was very favorably impressed with the man and his work.
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