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141 - 155 of 155 Posts
OP - Just in case you don’t realize - but in calling Rizzini USA in Utah, you are NOT dealing with Rizzini proper. That is simply Fierce Arms with a subsidiary name of Rizzini USA and 2 websites. Notice they have the same address and CEO: Fierce Firearms | Custom Rifles Handmade In The USA. They are nothing more than an importer / distributor - just a glorified dealer. Some distributors are in biz totally to just turn a profit and sell to dealers. I hope Fierce is not one of those. So you first mistake was going direct to them rather than a dealer like Coles. I was a distributor for foreign suppliers in my business life. As a distributor you are often stuck in the middle with no power to make anything happen for the customer. Fierce/Rizzini USA just took your money and placed an order at their discounted transfer price to Rizzini Italy. No telling what their cancellation policy is at this point. That would be in their distributor contract terms. You are dealing with 2 seperate companies.

Your post has me concerned as I too have a special order in for Artemis Light 16 with LH stock and XP70 chokes. Order placed in JAN and was told 4-6 months via my dealer (and Moria who has kindly helped me). Fingers crossed as it is for next hunting season.

IT CERTAINLY SEEMS LIKE A GREAT OPPORTUNITY FOR SOMEONE TO TAKE THIS DISTRIBUTORSHIP AWAY FROM FIERCE. Lots of bad rap for Rizzini with their lack of follow-up with you and others. They might not be able to fix things themselves for you but no excuse for not responding to you promptly.
 
It was Sun Dog Firearms but they no longer handle Rizzini.
Hmmm, they probably tired of dealing with Fierce like this poor OP fellow. I bought mine thru Mid Valley Clay pro shop - awaiting delivery. Bought 2 others in almost new condition via GB and GI re-sellers and they are both fantastic.
 
Hmmm, they probably tired of dealing with Fierce like this poor OP fellow. I bought mine thru Mid Valley Clay pro shop - awaiting delivery. Bought 2 others in almost new condition via GB and GI re-sellers and they are both fantastic.
The operator of Sun Dog retired. He was very helpful when he was up and running. A couple of days ago I called Fierce to get a part for one of my Rizzinis. The guy I talked to was very helpful. I will let everybody know how it goes.
 
I just had an experience with Fierce Firearms and my Rizzini. I needed a spring/keeper for my ejector slide catch. I called Fierce. The friendly fellow who answered the phone said he would check to see if they had the part in stock. My gun is 15 years old so I wasn't too hopeful. A couple of days later, he sent me an email saying that he found the part and was mailing it to me. No mention of price or charge.

Now that is good customer service. I have been very happy with my Rizzini guns and the service.
 
@sandrooney - 3 thou ain't much. So you took the ridge off the top and they look flat now? Did that in a vice with a file?

I know some guys don't have tools for that. So can you order some from them already done? I would think they'd have a pile ready to mail out.
I chucked it up in a drill and ran it on a file then emory cloth, it kept it round. Very little at a time, then go shoot a few boxes and take a little more off if necessary. Took me 3 tries and I ended up taking off about 3 thousandths.
 
I just had an experience with Fierce Firearms and my Rizzini. I needed a spring/keeper for my ejector slide catch. I called Fierce. The friendly fellow who answered the phone said he would check to see if they had the part in stock. My gun is 15 years old so I wasn't too hopeful. A couple of days later, he sent me an email saying that he found the part and was mailing it to me. No mention of price or charge.

Now that is good customer service. I have been very happy with my Rizzini guns and the service.
Update. Fierce sent the part I needed. It came today by FedEx. And they sent me an extra one too! Still no charge or request for payment. So, my experience with service at Fierce could not be better. And they picked up the phone to help me on the first call.
 
I just had an experience with Fierce Firearms and my Rizzini. I needed a spring/keeper for my ejector slide catch. I called Fierce. The friendly fellow who answered the phone said he would check to see if they had the part in stock. My gun is 15 years old so I wasn't too hopeful. A couple of days later, he sent me an email saying that he found the part and was mailing it to me. No mention of price or charge.

Now that is good customer service. I have been very happy with my Rizzini guns and the service.
Update. Fierce sent the part I needed. It came today by FedEx. And they sent me an extra one too! Still no charge or request for payment. So, my experience with service at Fierce could not be better. And they picked up the phone to help me on the first call.
Consider yourself lucky then.

 
141 - 155 of 155 Posts