Cress - set you an email regarding some questions about the LX 7xx models and replacement forend. Hope to hear from you.
One of my main concerns in buying a Verona is the service after the sale. Dick's and Gander Mtn are both "big box" stores and it's crap shoot as to what service/support will be on any given item. Not pretty picture in my book. Not good for Verona (BC Outdoors) revenue either. If I can't trust that I can contact the product manufacturer/distributor, I hesitate to buy from same. Can I (we) be assured that BC Outdoors will be there when I (we) need them?
May I make a suggestion ? Get rid of the auto attendant on the phone system and put a human in its place. (Note: I work in the communications solutions provider filed and we have more customers than you can imagine REMOVING auto attendant phone features than you can believe.) Customers don't want voice mail - they want to speak to the human that is supposed to be there. In the company I work for we have 4 bodies dedicated to answering phones - especially the numbers dedicated for after sales services and new sales. No better way to keep a customer, or gain a new one, than by being available to answer questions. provide support when they need it. Trust me on this one.
Sorry for the rant. Look forward to hearing from you.
