I would say that Mr Ben is probably right as to the cause of your problem, but I would try a couple of things first before sending the gun in.
First, apply a lightweight, penetrating type oil to the cocking rods and try to get the oil to work its way back into the enclosed part of the action and into any recesses or channels in the receiver. IOW, lubricate those rods well with an oil that will spread. Then, open and close the gun and dryfire it repeatedly to help spread the oil.
Second, try different types and brands of ammo.
If you still have the problem after doing both of the above, send it in to Coles or back to Beretta. Likely all it needs is a good cleaning and lubrication. Heck, you could probably take the buttstock off and do it yourself. Save yourself some money and learn something about your shotgun at the same time.