Though I have not had any bad experiences with my Stoeger 2000, it is good to know about customer relations. Should I have a problem, I will have a heads up.
I have talked with several dealers recently, including one of the largest Benelli dealers in this area and they have one and all stated that they have not had to send a single Stoeger back to the factory of the new design. The old design gave Stoeger a reputation that will take years to rebuild.
Should I have to deal with their customer service, they will find that this old retired cop can be stubborn and will demand satisfaction. I know too many lawyers that owe me a favor and will be more than glad to assist.
A dissatisfied customer should be a squeaky wheel and demand satisfaction, be stubborn, call them twice a day. Ask for their supervisors, the bigger boss, on up to the CEO if necessary. Stoeger/Vursan listened to the customer, or they got tired of repairing the old design, and did the right thing by redesigning the 2000 so that it would be a sartisfactory gun.
If you have a problem and don't raise the roof, you may not get anywhere with most companies. A letter on an attorney's letterhead will speed things up mightily.