How would you handle an eBay dispute.

424 Views 12 Replies 8 Participants Last post by TexasTon, Dec 12, 2005

We sold a wedding dress on ebay. My wife paid $109 for it (list was $860), and never used it, picked another one.

Put it on ebay, sold for a whopping $19.99. So they got a decent deal on an never used dress..

Five days after the auction closed, still no email from the buyer, so I send this:

To: [email protected]
Sent: Friday, December 02, 2005 7:16 AM
Subject: Re: Your invoice for eBay purchases - item #8236498614, Jim Hjelm VISIONS Wedding Dress Size 10 Gown

Pam,

Did you get the ebay invoice I sent?

Casey Bates

Give it a day, no respone. Buyer has 100% feedback with 16 items.

Then I send this:

Pam,

I have not heard from you in FOUR days. I'll give you the benefit of the doubt that you are having computer problems, or something came up, but if I do not hear from you by Tuesday, I will re list the dress and leave negative feedback for non-payment.

I would really rather not do that. If something came up and you need a bit of time to get the cash, let me know. I understand that happening this time of year. But, it cost me money to list the item on ebay, and I have been charged a final value fee by ebay as well, so I am out some money if you do not pay for it.

Please let me know what is going on, one way or the other.

Thanks

Casey Bates

Still no respone. I check her profile, and see that she has bought a wedding dress for $0.99, and paid immediatley. So I send a dispute for non payment to ebay, this is her response:

hello, i will be sending payment tommorow,thanks, pam

My wife wants to say screw it, and keep the dress and maybe pass it on to a friend in the future..

By the way, I still have not been paid.

Would you:

Leave Negative Feedback, but send the dress IF she pays.

Keep it, due to breach of terms, and agree to NOT leave any feedback if she pays the listing and final value fees.

Eat the $ and just leave the negative feedback and keep the dress?

In three years of using EvilBay, I have never had a problem, either with buying or selling. Just looking for opinions.

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Fuelburns1

· #3 · Dec 10, 2005

Email the buyer and tell her that you still have not received payment and wish to cancel the contract, then relist the dress and put a minimum reserve on it.

At least that's how I would deal with it. Don't try to resell until you close this (non)transaction if you can. I'm real big on tying up loose ends, even when I am not to blame for any issues. Sorry to hear about your troubles.

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Rev.

· #4 · Dec 10, 2005

Fuelburns1 said:
Email the buyer and tell her that you still have not received payment and wish to cancel the contract, then relist the dress and put a minimum reserve on it.

I agree, that is what I would do as well.

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AlexDz

· #5 · Dec 10, 2005

I've sold a good bit on eBay. You can actually go in and report them for not paying. eBay will then contact them and they will get a negative feedback for failure to pay.

It's amazing how fast people ask if they can pay and how quick they send you money when that happens.

Also, if they still don't pay, I believe eBay will refund your costs (that little % they get of the actual sale price) and you can relist the item. Used to be if you relisted and sold it off the second listing, they would credit back the listing charges from the second list.

So you may actually be in decent shape. Almost everytime I've relisted like that, the item sold.

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thumper723

Discussion Starter · #6 · Dec 10, 2005

Alex, I think you were right.

When I emailed her, I got no response. When I put something to the dispute console, quick response. Email again, no response. Left feedback, instant response.

I left negative feedback, and she sent this almost immediatley in a Paypal instant payment email.

I am so sorry that this is late. We have been at the hospital all day. My husband was just diagnosed with prostate cancer and we have been very busy with appts. Please accept my apology and know that I am normally very punctial. This has been a horrific few days and I pray that you can understand. Thanks, Pam

While I would like to believe her, the instant paying of another item is kind of fishy, while she had plenty of time to respond to me. If I got an email last week, saying her husband is sick and it will take a bit for her to get things in order, I would have been OK with it.

I have a sneaking suspiscion she will leave me negative feedback as well. Oh well.

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MarlandS

· #7 · Dec 10, 2005

If she does leave you a negative feedback you might be able to dispute it and get it removed since you have the emails and feedbacks.

Not exactly on topic but since we're talking about Ebay, I hate the sellers that don't leave feedback. My whopping huge 6 should be about 20.

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TexasTon

· #8 · Dec 10, 2005

If you are worried about negative feedback and suspect something is fishy, wait til the 90th day and so many hours to leave your feedback----if she never left you any. A note to Ebay for your negative feedback, and her inability to leave negative on you is one way around it------if she doesn't catch it.

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UltraMag

· #9 · Dec 11, 2005

MarlandS said:
My whopping huge 6 should be about 20.

Wow,
You must have had a string of bad ebayers.
I think i have around 70-80 feedbacks, and only remember approx 2 to 5 at most, that never left feedback.

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Fuelburns1

· #10 · Dec 11, 2005

My 1 should be at least 6. I don't use ebay anymore unless I find a spectacular deal.

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MarlandS

· #11 · Dec 11, 2005

UltraMag said:
MarlandS said:

My whopping huge 6 should be about 20.

Click to expand...

Wow,
You must have had a string of bad ebayers.
I think i have around 70-80 feedbacks, and only remember approx 2 to 5 at most, that never left feedback.

The trend has been the higher volume sellers are least likely to leave feedback in my experience. The longest it's taken me to pay is five hours, unless ofcourse it's a "pay by check " deal.

I've even gone so far as to leave the message "please leave feedback , I always do" in the buyers instruction box to no avail.

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Bobshouse

· #12 · Dec 11, 2005

Looks like the other guy was having the same problem..he left negative feedback also.

Bob

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TexasTon

· #13 · Dec 12, 2005

Twice, I've not left feedback but I told the seller why. The item was far enough off of the description if I had left any, it would definately have been negative---not even neutral.

Things like these and the descriptions of, are subjective and the error could possibly be on my part, though previous descriptions and in hand inspection, certainly didn't give fault in my ideal.

Some people intentionally stretch the limits in their descriptions, most are totally up front, even depreciative of the items-----those usually have 100% feedback and sell most of the items they list.

Unless a powerseller is listing a vacuum packed, generic product I try to stay away from them. Caveat Emptor-----regardless.

PayPal and I got into it early on, saying I will do this and that and you will use our service----------the hell I will :x and told them to stick it where the sun don't shine. And I will quit thinking about Ebay when the time comes it is an absolute that it must be used, and PP has moved towards being more user friendly and not so Nazi like, but too late for me.

Some places won't use anything but PayPal, so if you aren't set up for it, be sure to read their listings of payments before bidding. :roll:

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Leave Negative Feedback, but send the dress IF she pays	3	33.33%
Keep it, due to breach of terms, and agree to NOT leave any feedback if she pays the listing and final value fees.	1	11.11%
Eat the $ and just leave the negative feedback and keep the dress?	5	55.56%

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