Sounds like you are dealing with “millennials “

 

That’s a stupid thing to say. Incompetence predates even the latest generation.

 

You got more response out of them than I got for the extremely high shooting turkey gun I bought brand new. I got an email back telling my they would contact me back and never did. Turns out they made a bunch of turkey guns with fiber optic sights that shot 100% high at 40 yards. I called them on the phone and was told to hold at the 6 o'clock position. Gun is gone at a loss, making buyer aware of the issue with the turkey sights. I won't ever buy a new gun of theirs again.

 

I have a very gently used 590 for you...... of course it's just for looks as no rounds actually come out of it..... so in a way, boom, your optics problem is solved

 

You received the level of customer service that you paid for.

Manufactures that provide better customer service charge more for their products to cover the additional associated with a higher level of customer service.

 

You received the level of customer service that you paid for.

Manufactures that provide better customer service charge more for their products to cover the additional associated with a higher level of customer service.

I would agree for the most part, but Tristar has been the exception. Those guys have always been professional and willing to help.

 

Feed issue is a matter of tweaking the latch a bit, it's the first thing I came across googling it. Basically a 10 minute job bending the latch slightly flatter. Unfortunate, but not the end of the world.

It's like not entire (or potentially at all) the fault of Mossberg. It is quite likely this is an ammo issue and not a gun issue. Shell tolerances can be all over the map, and exacerbated if you're using foreign made shells made to CIP standards vs US made shells made to SAAMI standards.

 

tried other manufacturers, no go. This is a known issue, if you search 590 feed problems. I assumed that Mossberg fixed the issue of their production line but you see what happens when we assume......

 

WHAT is it failing to feed? Have you tried different shells? Are you trying to shoot the gimmicky mini shells? Sure, if what you claim to have happened with Mossberg is true I'd be upset too. But rather than join a forum and make your first post a rant about them, give us some more info.

 

Winchester X, yes tried different manufacturers. Wasn't looking for a solution on the forum, was warning others to steer clear of a company that clearly doesn't value its clients. I get things don't work, it's how a company stands behind their product. That is the purpose of the post.

 

It could be worse. You could be dealing with Beretta.

 

LOL ain't that the truth

 

I’ve had a Mossberg 500 for 25 years. Never a problem. Good gun.
YMMV

 

We should all be thankful to those who alert us to issues with a manufacturer and not be critical of them, leaving us all to reach our own conclusions about the particular situation.

 

I would let it go to someone that wants to have a DIY project, a Mossberg 590 is simply not worth the time and the frustration to deal with poor customer service or DIY repairs.

As to someone saying you shouldn't expect good customer service for a less expensive product, that is ridiculous. There are lots of companies that make budget items that stand behind them and lots of companies that charge a lot and don't. Beretta is known to have terrible customer service. You can literally buy one of the most expensive vehicles in the world and get crap service. When a Rolls-Royce Blows a Tire, You Learn How Special You Really Aren't

 

Well I read enough of that useless story to see guy is idiot. That tire had an impact. Person that can afford one of those can surely get a rental car.

 

I once called in a pair of hot Rio Gobblers for me and a hunting buddy. On three, mine hit the ground, his stood there and looked while my friend fought with his new mossberg 835. The gobbler putted and it was game over. I said “what happened?” He claimed that the gun would not fire. I accused him on the walk back to the truck of not taking the safety off. When we were at the truck he handed me the mossberg to shoot . I loaded it and pulled the trigger, and pulled, and pulled util with a mighty effort it went off. He took it back to the dealer and I guess they were able to fix it. I’ve not hunted with him in several years.

 

Let's take some responsibility here. You did your research AFTER you purchase.
Next time, do the research first.

It's a $600-$800 shotgun.
Perspective:
New Remington Wingmaster: $1100
New Benelli M2: $1500

The good news: there is incredible user support for repairing and customizing the 590. Time to roll up your sleeves, watch some youtube videos, and fix it yourself.

You saved about $700, now you know why. Once you know how, it'll seem easy.

You'd be stunned at the low price and how nice a used Ithaca Model 37 from the 1950s is. With a little refinishing work, they can look brand new. But adjusted for inflation, that's a $1200 gun in today's money.

Everyone knows that Mossberg makes tools that go boom for a low price. With simple tools, a fella can slick one up on the kitchen table with a little know how and second party kits. Still, it's never going to be as slick as a $1200 gun, let alone a $3,000 one.

 

It may not be as slick as a $1200 gun but it should function straight out of the box and if it doesn’t, the company should repair or replace it in a timely manner. It’s not even like the Mossberg is a super cheap absolute bargain basement gun. I do agree that when you buy a lower end product you may have to do more of the final quality control yourself but you should not be buying it expecting that it will not function and that you should just expect to need to put more money and/or time into it. That’s like buying a Kia because it’s cheaper than a Cadillac but it doesn’t run until you make some repairs and replace some parts.
It’s obvious that you love Mossbergs and that’s fine but you shouldn’t have to make excuses for the company.

 

At least they didn’t accuse you of trying to scam them out of a repair as Browning did to me a few years ago.

 

Wanted to share my experience to hopefully prevent anyone else the aggravation of dealing with this horrible company. I purchased a 590 and out of the box had a failure to feed issue. After doing a little research I see that this is a known problem and reach out to Mossberg customer service. They ask me "Thank you for your email. In order for us to properly assist you, can you please tell us if this firearm has been disassembled, cleaned, and properly lubricated prior to the initial use?".....hmmm ok.
I reply back yes all steps Mossberg recommended has been taken. Mossberg agrees to send the part they believe to be the problem to me and ask if I'm comfortable replacing it. (acknowledgement they are aware they have defective firearms) I say yes. Mossberg ships the part, I replace, and.... problem still remains. I contact Mossberg customer service who instructs me to send the firearm to them for repair. I do so. Mind you this is back in February 2024.... After 3 months of not hearing anything I reach out to Mossberg inquiring what is going on. Mossberg tells me they've shipped the firearm out a month ago. I ask why I, the customer, wasn't informed? I'll chalk that mistake up between the FFL and Mossberg. I pickup the firearm, take it out to the range.... fails to feed. The aggravation meter is rising...
I reach back out to the crack customer service team at Mossberg and create a video showing them the failure to feed that they said they just fixed. 2nd time firearm is sent back to Mossberg. 2 more months go by and my FFL calls me and says "Mossberg just called us and says they don't know what's wrong with the firearm and have no way of reaching you because they don't have the owner information." I think to myself hmmmm this is odd as I'VE SENT 23 EMAILS with the serial, my name, my phone number, my address....
I contact the crack customer service team at Mossberg again and receive this email "
Thank you for your email. I am seeing that this firearm was test fired over 20 times and there seems to have been no issues found with this. Have you received the firearm back and are experiencing the same malfunctions as before?
Sincerely, Brandon
Customer Service Team
O.F. Mossberg & Sons, Inc."
I then have to remind skippy that hmmmm well no I haven't received the firearm back BECAUSE MOSSBERG STILL HAS IT FOR ALMOST 2 MONTHS NOW......
I then speak to a customer service manager who tells me with all sincerity that Mossberg customer service and the repair side are two different entities..... to which I reply ok, let's play the what if game and pretend that 23 emails, numerous phone calls and a video magically have disappeared... If Mossberg received a firearm back with zero information, how could they potentially determine its background..... oh I don't know....maybe, just maybe looking up the serial number on the firearm??????
I then have to ask Sarah, the customer service manager if I can get an update from her on what is transpiring as it's now approaching a year since the issue first was initiated. With the greatest of attitudes (sarcasm here) Sarah says she will let me know.....

I've never delt with a more incompetent company....

I definitely won’t buy a Mossberg shotgun. I’ve seen too many failures in their guns with people I hunted with to ever let them get between me and my money.

Sorry to hear about your frustrations.

 

My 835 & my 500 pumps have hundreds of thousands of rounds through both niethier have given me a, single issue since I bought them brand new over 30+ yrs ago, I'm not gonna boycott a, company because 1 person claims to have had issues with Mossberg customer service and after reading your rant I have to question if it's your rant is factual or if you have an underlying motive. your rant has way to many differences in it to be believable

 

The Made in the USA Mossberg 500, by the Mossberg family, is the most successful shotgun ever produced in the history of the world. A frantic "warning" by someone with a fake name is over 12 million model 500s too late.

 

Assuming everything you typed here is true, that doesn't mean they aren't now failing as a company. It seems the new company model is to let everything fall on the customer, and not just concerning guns. Remington and Browning along with Mossberg used to be top notch all the way down to customer service. You can't get anything out of Mossberg right now, no extra barrels or stocks for the 940, other models are hit and miss for parts. I didn't have a pleasant time with Mossbergs customer service but that was just questions, and getting answers was like pulling teeth.
When Remington or any others started their downward trend were you defending them like this?
Were you quick to point out that someone was fake and their claims were false?
Maybe in a few years you will be bashing Mossberg like you do Remington now?

 

I just bought the JM 940 Pro model for coyote hunting - it is a fine machine so far. I did research it before I bought it - made in America! I also just bought a 500 20 gauge and it has run flawlessly so far. I am left handed, so the tang safety helps the ease of shooting.

 

I own the 835, the 500 and the SA-20 and never had any issues with them.

 

I’d take Skeet_Man’s advice and try to fix it myself, duh.

 

You joined this forum just to post about bad customer service and to try to initiate a boycott of a company because you had a bad experience? Feel better now? Maybe introduce yourself first.

 

So.... An introduction makes his complaint valid?

 

as a general rule of thumb customer service is a thing of the past. hit one for Spanish or two for English. this gets under my skin like no other, and speaking to foreigners who i can't understand. 🤣🤣🤣🤣🤣

 

Believe it might be a troll, just saying.

 

Ive had problems with the two 500 I had. I dont buy there guns anymore.

 

As a retired exec with a major big box retailer, I used to say "hell on earth is our 1-800 customer service number."
I have found that "generally" the folks that man those customer service lines have very little ability to really resolve any kind of technical issues. If a customer made it to me, and it was a technical issue, I'd look up the manufactures corp. directory and pick a VP or higher and start there, even if I picked the wrong exec, they would always tell me who I need to contact to help resolve the issue.

so, here are 3 contacts at Mossberg that I would start with.
Bill Brown, based in Southwick, MA, US, is currently a Senior Director, Product Management at O.F. Mossberg & Sons, Inc
Richard Kirk, based in New York, NY, US, is currently a Senior Director, Marketing at O.F. Mossberg & Sons, Inc.
David Johnson, based in North Haven, CT, US, is currently a VP of Engineering at O. F. Mossberg & Sons, Inc.

Enduser - you are not handling your issue in a professional manner and if your post is any indication of how you deal with the folks at Mossberg customer service, I would categorize you as an unruly, ugly customer, I apologize if this seems harsh but after 48 years in dealing with customers that just how I see it.

So, my suggestion is step back, take a deep breath and find someone in Corp Mossberg that can help YOU resolve the issue. Just keep in mind that NO ONE goes to work every day at Mossberg with the goal of upsetting customers.

 

Never miss an opportunity to pile on a newcomer, it's the SGW way.

 

Joe, I believe members here get tired of people joining here to complain because things didn’t go their way.
I have to agree with HMAk’s Post even though that might be considered hard work by the OP. These days it seems like going on social media and “ranting”is the easy button.
Just a thought

 

captjsjr - thank you

 

For the record, my comment was not directed at your post, your post was both helpful and respectful.
Can't say that about some of the other posts.