I just ordered a new SX4 Upland Field, and as I was browsing around the company site to see about registering the gun, I find out that Winchester doesn't acknowledge any warranty coverage on their new shotguns. I can't believe I now have to cross my fingers and hope the gun I get is a keeper right out of the box. What the hell kind of policy is that for supposed reputable company?
Your warranty is only as good as long as the company, under the present ownership, stays in business.
When things are imported (does Winchester does), the warranty is only good for as long as the importer survives. Another problem: spare parts may come from an overseas company that has changed ownership, gone out of business, or no longer produces or inventories spare parts.
Here is an interesting example: Heckler and Koch imported Fabarms shotguns and offered a LIFETIME warranty. How can you go wrong with that?
Well, THAT Heckler and Koch went belly up.
They were NOT, NOT, NOT the Hekler and Koch K&K USA in business today!
H&K USA (latest revision) didn't sell the shotgun, so they are not going to service it under warranty. FABARM USA is the new importer of Fabarm shotguns. THEY will not service your old Fabarm for free. They didn't sell you your shotgun, either.
If you think this is unfair, just try asking Beretta to service your Fabarm shotgun for free. Beretta didn't sell you your shotgun, just like these other two new companies did not.
Lesson: your warranty is only as good as the importer of your shotgun, and maybe not even as good as that. Anything written on paper is 99.99% worthless if the word and practices of the company are no good.
Ruger doesn't have a written warranty. Their customer service is legendary.
Customer Service costs money. When a customer insists on buying an inexpensive item that contains things that explode... what is the first thing you would trim to reduce costs?