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New Winchester: NO WARRANTY!!??

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1.4K views 30 replies 20 participants last post by  mailmanx  
#1 · (Edited by Moderator)
I just ordered a new SX4 Upland Field, and as I was browsing around the company site to see about registering the gun, I find out that Winchester doesn't acknowledge any warranty coverage on their new shotguns. I can't believe I now have to cross my fingers and hope the gun I get is a keeper right out of the box. What kind of policy is that for supposed reputable company?
 
#20 ·
I pulled this off of Browning's webpage,''''
We greatly appreciate the trust you place in our products and we are committed to ensuring your satisfaction as a customer!
To thank you for your loyalty to our brand, in addition to the 3-year legal guarantee, Browning is offering you a warranty extension of up to 7 additional years! That's a 10-year guarantee on your gun*! So, I guess they have a 3 year-you can make it a 10 year.
 
#5 ·
I just ordered a new SX4 Upland Field, and as I was browsing around the company site to see about registering the gun, I find out that Winchester doesn't acknowledge any warranty coverage on their new shotguns. I can't believe I now have to cross my fingers and hope the gun I get is a keeper right out of the box. What the hell kind of policy is that for supposed reputable company?
Your warranty is only as good as long as the company, under the present ownership, stays in business.

When things are imported (does Winchester does), the warranty is only good for as long as the importer survives. Another problem: spare parts may come from an overseas company that has changed ownership, gone out of business, or no longer produces or inventories spare parts.

Here is an interesting example: Heckler and Koch imported Fabarms shotguns and offered a LIFETIME warranty. How can you go wrong with that?

Well, THAT Heckler and Koch went belly up. They were NOT, NOT, NOT the Hekler and Koch K&K USA in business today!

H&K USA (latest revision) didn't sell the shotgun, so they are not going to service it under warranty. FABARM USA is the new importer of Fabarm shotguns. THEY will not service your old Fabarm for free. They didn't sell you your shotgun, either.


If you think this is unfair, just try asking Beretta to service your Fabarm shotgun for free. Beretta didn't sell you your shotgun, just like these other two new companies did not.

Lesson: your warranty is only as good as the importer of your shotgun, and maybe not even as good as that. Anything written on paper is 99.99% worthless if the word and practices of the company are no good.

Ruger doesn't have a written warranty. Their customer service is legendary.

Customer Service costs money. When a customer insists on buying an inexpensive item that contains things that explode... what is the first thing you would trim to reduce costs?
 
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#17 · (Edited)
Likewise, with Weatherby. I had one of their SA-08's in 28ga. Shortly after I bought it, they had a safety recall for a very dangerous slam fire issue. They "fixed" my gun by putting in a very strong trigger spring which made the pull over 7lbs lbs on a 6lb gun. When I asked how they "fixed" the slam fire issue, they said that they don't discuss recall work.

Then the recoil spring disintegrated into multiple pieces. (It just didn't break.) When I called Weatherby, they said it was defect in the grade of the metal, but they had switched gun makers in Turkey and had no idea where I could get a replacement recoil spring.

My buddy eventually had some custom made. (We still have some available if you need one.) Weatherby still hangs around the gun world, but they are continually switching the sourcing of their guns between various Turkish makers. So, if they aren't still dealing with whoever made your shotgun, (and they will never tell you who that was) you are SOL when you need a part or service.
 
#7 ·
I just ordered a new SX4 Upland Field, and as I was browsing around the company site to see about registering the gun, I find out that Winchester doesn't acknowledge any warranty coverage on their new shotguns. I can't believe I now have to cross my fingers and hope the gun I get is a keeper right out of the box. What the hell kind of policy is that for supposed reputable company?
They aren't the only ones. It is relatively common nowadays.
 
#11 ·
I didn't even think of that but you are correct. In my state it's 4 years and, you can pursue the warranty against both the seller and the manufacturer.

Sadly, I brought it up a couple years ago when I had something break and was told by the manufacturer words to the effect of..."good luck". At that point, you have to fill out a bunch of documentation with the state AG and I didn't pursue it any further...it just wasn't worth it.
 
#18 ·
I remember buying a Charles Daly O/U that was cobbled together in Italy with parts from a failed Winchester product. On the day I received it at my FFL Charles Daly went out of business....again. Thus my lifetime warranty was void. Fortunately it was a good shotgun.
Pretty much all the gun manufacturer's are moving away from written warranties.
 
#19 ·
I remember buying a Charles Daly O/U that was cobbled together in Italy with parts from a failed Winchester product. On the day I received it at my FFL Charles Daly went out of business....again. Thus my lifetime warranty was void. Fortunately it was a good shotgun.
Pretty much all the gun manufacturer's are moving away from written warranties.
I remember buying a Charles Daly O/U that was cobbled together in Italy with parts from a failed Winchester product. On the day I received it at my FFL Charles Daly went out of business....again. Thus my lifetime warranty was void. Fortunately it was a good shotgun.
Pretty much all the gun manufacturer's are moving away from written warranties.
I also had a Charles Daly 20ga. O/U Shotgun. But Manufactured by
Maruku in Japan. They do all Browning Citori’s & A-5’s
 
#25 ·
Once upon a time I worked for a small dental equipment manufacturer. Hmm, what if we put a 5 year warranty on our products...bumper to bumper, so to speak. Well, since we do not reimburse out dealers for labor and the majority of the parts are cheap. why not?
That 5 year warranty put the company "on the map" most of my retirement $$$ came from my years at Marus Dental.
Interestingly enough, we changed an industry. It is now hard to buy new dental equipment that does not feature a 5 year warranty. We instituted the 5 year warranty in about 1990.
The dental dealers typically fail to mention in the sales presentation that labor is covered for 90 days only after new equipment installation.
I'm retired now but follow the industry, funny how the big dogs put down our products and the warranty publicly.
Warranties sell product.
 
#26 ·
Once upon a time I worked for a small dental equipment manufacturer. Hmm, what if we put a 5 year warranty on our products...bumper to bumper, so to speak. Well, since we do not reimburse out dealers for labor and the majority of the parts are cheap. why not?
That 5 year warranty put the company "on the map" most of my retirement $$$ came from my years at Marus Dental.
Interestingly enough, we changed an industry. It is now hard to buy new dental equipment that does not feature a 5 year warranty. We instituted the 5 year warranty in about 1990.
The dental dealers typically fail to mention in the sales presentation that labor is covered for 90 days only after new equipment installation.
I'm retired now but follow the industry, funny how the big dogs put down our products and the warranty publicly.
Warranties sell product.
This is a great post, your take-based on your actual knowledge is educational to say the least, thanks for taking the time!
 
#27 ·
Warranties are a large part of marketing and the phycology of sales. The consumer wants assurance that the product will continue to perform and deliver good service for the money spent. The more careful and cautious consumer weights warranties heavily in the purchase process.
The other side of the coin is consumers confuse warranties with insurance events. Is this where the disconnect starts when it comes to a written warranty on a firearm?