Not familiar with the Tri Star O/U's but about 10 yrs ago I bought my wife a Beretta a400. We sent the post card to extend the 1yr warranty to 3 yrs and it spent over 6 months of the 3 yrs at Beretta or in transit until I finally threatened to get the lawyers involved, just before the 3 yrs ran out, and they finally replaced it. And I'm not the only one who puts the term "customer service" in quotes when it comes to Beretta.

It happens and it sounds like you may want to contact a lawyer.

 

All that I've previously heard of Tri-Star service has been very positive. Sorry to hear that you are not getting good service.

 

I know nothing of their customer service, but I do believe you get what you pay for when it comes to cheap over unders. Tristar is an importer and not a manufacturer. Their different model guns are made by different factories in Turkey. The Tristar model that seems to have the most solid reputation is the semiauto Tristar Viper G2 made by Armsan.

A good friend of mine bought his son a Tristar over under brand new to shoot HS trap. It broke in the first flat or two of shells and his son wound up shooting a Mossberg 500 for trap this last year.

I have posted this before and I will post it here again. This is a direct response, about inexpensive o/u's and sxs shotguns, from a gunsmith with over 50 years experience:

"Soft parts, cast parts, unregulated barrels, hard to get parts for, and general poor quality.
I see them with worn out sear engagements, I can re cut them with a file, quality parts are so hard a file won't cut the sear or the hammer. I see broken firing pins, probably from dry firing, but low quality.
For general hunting would probably work ok, but shooting these guns a lot will wear out locking lugs, and friction parts.
You get what you pay for. Plus, just try to sell one after shooting it a lot."

You can buy an inexpensive pump gun like a Mossberg Maverick 88, Mossberg 500, Benelli Nova, or 870 Fieldmaster and have a very reliable gun tthat if you take care of it, can last a lifetime.

Good luck.

 

I've had really good luck so far with my 28 Gauge TriStar Setter ST O/U. My only complaints have been with rather stiff trigger pull, and a rather stiff safety/barrel_selector. When I received it the action was stiff, but after about 4 boxes of shells through it that problem was gone. Steel receiver, and it weighs 6.8 Lbs. Not the fly-weight 5.2 Lbs. of the Aluminum receiver Turkish 28 gauges. I paid only $534 out the door. POI and barrel regulation are amazingly good, and well better than many far more expensive shotguns. Nice fit and finish also. I've only sent perhaps about 500 rounds through it so far. Knock on wood.

Edit: Zero pierced Cheddite primers. Zero failures to fire.

 

Sorry to hear about you're troubled journey, disappointing for sure but, "You get what you pay for" has more meaning and truth today than ever before. Customer service has gone right out the window, everywhere!!
Shoot well
Bob

 

Nope! Not everywhere. Read my post here about the GREAT customer service I received from FaustiUSA!

HAPPY AS A CLAM! 😃😃

 

You get what you pay for doesn’t always apply as seen in the previous Beretta story but I will say that it is very difficult to make a decent over under cheap.

 

I had issues with a viper g2 in .410. Sent it in 3 times. Got a little bit of a run around,manager was at a gun show, manager was in Turkey, manager had the flu. They finally said they spoke to manager while he was sick,and they replaced the gun. The replacement gun has been trouble free. It was frustrating at times, but a good outcome in the end

 

600 bucks for a 12 ga our trinity.
2500 rounds no issues except loose forearm which I tightened
sorry to hear about your issues

 

Wow its been ingeresting with Tri Star. I will never buy or suggest a tri star POS to anyone. They weren't going to do much......Then I explained to them that I was going to be a trap team coach this coming year. I planned to let every kid, coach, parent know what crap and poor service they put out. I also let them know that they might not be standing behind the gun.....but that this was going to hurt tri stars pocket more then mine in the end.

They are replacing the 20 gauge o/u due to the finsih flaking off and the firing mech not being right.

I plan to trade the new POS off without ever firing it once it comes in. Never had such crap service.....The only worse service I have ever recieved was buy humminbird.

 

I’ve not seen or fired their over and unders, but at the NRA world shooting championships, on the sporting clays stage, the shotgun we used was a Tri-Star semi auto. There were six guns on the line at a time and over three days of shooting, 4 squads a day, I never once saw a malfunction. These guns were cleaned every night, but they were shot all day long continuously one squad after another.

 

I ended up not trading it. My son wanted to kep and use it for pheasant hunting. We've used it a couple of time and shot some trap with it. This one works just fine. Tri star service sucked, but can't complain about the replacement.

 

Sorry to hear about your experience. Not all companies have such poor customer service. A few that have received excellent grades here are Fabarm, Caesar Guerini, and RCBS. I’m sure that there others, but those come to mind.

 

Ever since the Covid B.S. customer service everywhere has gone to crap. Sad.

 

I had my own experience with them recently. Not a single problem in my case. I had purchased a TriStar Raptor 20-gauge youth model from Walmart. The barrel extension extended too far into the ejection port on the receiver, and it'd stovepipe every few shots. I reached out to their warranty division and got an email back in a day or two telling me to ship it in. I had more trouble with the USPS losing the package at their distribution facility in KC than I did with TriStar. They checked it out, found the barrel to be out of spec, put the new one on, and then sent it right back. Communication was great, the turnaround was days, and the gun spent more time in transit than it did at their facility. It's the 3rd TriStar I've bought, and the 12-gauge Raptor I have as a loaner/boat gun has been fantastic, as has my Upland Hunter O/U in 12. Sorry to hear you had such a bad experience, but it's not par for the course in my experience.